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Have a question, found a bug, or need help with your account? We're here.
FAQ
Frequently asked questions.
What is Shelf?
Shelf is a competitive intelligence tool for Shopify operators. It scans the DTC brands in your peer set — their promotions, pricing moves, marketing tools, and new product launches — and surfaces daily AI observations inside your Shopify admin. You always decide what to do with it.
Where does Shelf sit in my marketing stack?
Before everything else. Before you open Sidekick, before you create a discount, before you write copy. Shelf tells you what's moving in your category and gives you a starting point. Then you push to whatever tool you use to execute.
Do I need a developer to set this up?
No. Install from the Shopify App Store, pick your vertical, pick the peers you follow, done. No developer, no configuration, no onboarding call.
How often does Shelf check the brands I follow?
Shelf runs analysis cycles on a regular schedule — weekly for free accounts and more frequently for paid accounts. You can also trigger a refresh manually from your dashboard at any time.
How do I add or remove brands I follow?
Go to the Settings page inside the Shelf section of your Shopify admin. You can add or change your peers at any time. Changes take effect on your next analysis cycle.
How much does Shelf cost?
Free Trial ($0, 6 weeks, unlimited peers and products). After trial you move to Freemium automatically ($0/month, 3 peers, 3 products, weekly updates). Upgrade to Basic ($10/month, 50 products, 3× weekly) or Pro ($60/month, unlimited everything, daily). No credit card required to start.
How do I cancel my subscription?
Go to your Shopify admin → Settings → Apps and sales channels → Shelf → Cancel subscription. Your access continues through the end of your current billing period.
What data does Shelf send to AI?
All data is anonymized before reaching our AI provider. Brand names are replaced with anonymous keys, your store URL is removed, and no identifying information is included. See our Privacy Policy for full details.
What happens to my data if I uninstall?
Everything is permanently deleted. All your data — competitors, product matches, signals, and cached analysis — is cascade-deleted immediately on uninstall. No data is retained.
What if the observations aren't right for my brand?
They won't always be. You always decide — Shelf surfaces the signal, you choose whether to move. We aim to be useful most of the time and interesting the rest.
Still have questions?
Drop us a line.
We'll get back to you within 24 hours on business days.
support@shelfplugin.com